1. Overview
At 18jll, we take privacy seriously. We know that when you create an account and start playing, you're trusting us with personal information — and that trust isn't something we take lightly. This Privacy Policy is our commitment to you: a clear, honest explanation of how we handle your data from the moment you visit 18jll.com to the time you request a withdrawal.
18jll is operated in compliance with Philippine data privacy law, particularly the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. We are committed to ensuring that all personal information we collect, store, and process is handled with appropriate care and used only for the legitimate purposes described in this policy.
If you are a registered player at 18jll, you have specific rights under Philippine law regarding your personal data. We've outlined all of them in the Your Rights section below, and we are fully prepared to honour them upon request.
Short version: 18jll collects only what it needs, uses it only for purposes you'd expect, and never sells your data to third parties for marketing. That's the short version — keep reading for the full picture.
2. Data We Collect
18jll collects personal data in two broad categories: information you give us directly, and information we gather automatically as you use the platform.
Information you provide directly:
- Full legal name
- Date of birth
- Email address
- Mobile phone number
- Residential address
- Government-issued ID details (for identity verification)
- Payment method information (e-wallet reference numbers, bank account details — not full card numbers)
- Profile preferences and account settings you configure
Information collected automatically:
- IP address and general geographic location
- Device type, operating system, and browser version
- Session data including login times, pages visited, and time spent on the platform
- Betting and gaming activity, including bet history, stakes, and results
- Cookie and tracking data (see the Cookies section below)
| Data Type | Examples | Source |
|---|---|---|
| Identity Data | Name, date of birth, government ID | Provided by you at registration or verification |
| Contact Data | Email, mobile number, address | Provided by you at registration |
| Financial Data | GCash number, bank account reference | Provided by you during deposits/withdrawals |
| Technical Data | IP address, device info, browser type | Collected automatically via our systems |
| Usage Data | Bet history, session times, game preferences | Collected automatically as you use 18jll |
| Communications Data | Support chat transcripts, emails | Generated when you contact our team |
3. How We Collect Your Data
18jll collects personal data through the following means:
- Registration forms: When you sign up for an account on 18jll, you provide your basic personal details directly.
- Account activity: Every time you deposit, withdraw, place a bet, or change your account settings, relevant data is recorded.
- Identity verification: When we request documentation to verify your age or identity, you upload or submit documents directly through the platform.
- Customer support interactions: When you contact our support team via live chat or email, we retain records of those communications for quality assurance and dispute resolution purposes.
- Cookies and tracking technologies: Our website uses cookies and similar tools to collect technical and usage data automatically. You can manage your cookie preferences through your browser settings.
- Third-party payment providers: When you make a deposit or withdrawal via GCash, Maya, or a bank transfer, our payment partners may share transaction confirmation data with us. We do not receive full financial account details from these providers.
4. Why We Use Your Data
18jll uses your personal data only for purposes that are necessary, lawful, and proportionate. Here's a straightforward breakdown of why we need each type of data:
- Account management: To create and maintain your 18jll account, process your bets, and manage your balance.
- Identity and age verification: To confirm that you are who you say you are and that you meet the minimum age requirement of 21 years old. This is both a legal obligation and a responsible gaming measure.
- Payment processing: To complete your deposits and withdrawals safely and accurately in Philippine Peso (₱).
- Fraud prevention and security: To detect unusual account activity, prevent unauthorised access, and protect both you and 18jll from financial crime and abuse.
- Regulatory compliance: To meet our obligations under Philippine law, including anti-money laundering (AML) requirements, KYC regulations, and data privacy law.
- Customer support: To resolve disputes, answer your questions, and improve the quality of our service based on feedback.
- Platform improvement: To analyse usage patterns and improve the features, performance, and overall experience of 18jll.
- Responsible gaming: To monitor betting patterns that may indicate problem gambling behaviour and to apply any self-imposed limits or restrictions you have set on your account.
- Marketing communications: To send you relevant promotions and updates — but only if you have opted in to receive them. You can unsubscribe at any time through your account settings or by contacting support.
We do not sell your data. 18jll does not sell, rent, or trade your personal information to any third party for their marketing or commercial purposes. Full stop.
5. Sharing Your Data
18jll shares personal data with third parties only where it is necessary to deliver our services or comply with legal obligations. Here's who may receive your data and why:
- Payment processors: GCash, Maya, GrabPay, Coins.ph, and bank partners receive the minimum data necessary to process your transactions securely.
- Identity verification providers: Specialist KYC service providers may assist us in verifying your identity documents. These providers are bound by strict data processing agreements.
- Technology and hosting providers: Our platform infrastructure relies on trusted third-party technology vendors. All vendors are contractually required to protect your data and use it only as directed by 18jll.
- Regulatory and law enforcement authorities: We may be required to disclose your personal data to Philippine government agencies, regulatory bodies, or law enforcement when we are legally obligated to do so — for example, in response to a court order or AML investigation.
- Fraud prevention networks: We may share limited data with industry fraud prevention services to protect our platform and its users from criminal activity.
In all cases where data is shared with third parties, 18jll ensures that appropriate contractual safeguards are in place to protect your information.
6. Cookies & Tracking Technologies
18jll uses cookies and similar tracking technologies to make the platform work properly and to understand how it's being used. Here's what we use and why:
- Essential cookies: These are required for the platform to function — they handle things like keeping you logged in during your session and remembering your bet slip contents. You cannot opt out of these without breaking core functionality.
- Analytics cookies: We use analytics tools to understand which parts of 18jll are most popular, where players experience difficulty, and how we can improve the overall experience. This data is collected in aggregate and is not linked to your identity.
- Preference cookies: These remember settings you've chosen, like your preferred language or display preferences.
- Security cookies: Used to detect and prevent fraudulent or suspicious activity during your session.
You can manage or disable cookies through your browser settings at any time. Note that disabling essential cookies may prevent parts of 18jll from working correctly. If you have questions about our cookie use, reach out to our support team.
7. Data Retention
18jll retains your personal data for as long as your account is active and for a reasonable period after your account is closed, in line with our legal and regulatory obligations. Specifically:
- Account and identity data is retained for a minimum of five years from the date your account is closed, as required under Philippine AML regulations.
- Transaction and betting records are retained for a minimum of five years to support regulatory audits and dispute resolution.
- Support communications are retained for up to three years from the date of last contact.
- Analytics and usage data is typically retained in anonymised or aggregated form and may be kept indefinitely for platform improvement purposes.
When data is no longer needed and its retention period has expired, 18jll securely deletes or anonymises it using industry-standard data destruction methods.
8. How We Protect Your Data
Protecting your personal information is one of our top priorities at 18jll. We implement a range of technical and organisational security measures, including:
- SSL/TLS encryption on all data transmitted between your device and our servers.
- Encrypted storage for sensitive data including passwords and payment references — these are never stored in plain text.
- Access controls: Only authorised 18jll personnel with a legitimate need have access to personal data, and all access is logged and audited.
- Regular security audits and penetration testing to identify and address vulnerabilities before they can be exploited.
- Two-factor authentication (2FA) available for all player accounts, strongly recommended to protect against unauthorised login.
While we take every reasonable precaution, no online platform can guarantee 100% security. If you ever suspect that your 18jll account has been compromised, contact our support team immediately and change your password right away.
Your role matters too: Use a strong, unique password for your 18jll account. Never share your login credentials with anyone — not even with someone claiming to be 18jll support. Our team will never ask for your password.
9. Your Rights Under Philippine Law
Under the Data Privacy Act of 2012, you have the following rights regarding the personal data that 18jll holds about you. We are committed to honouring all of them promptly and without unnecessary friction.
Right to Access
Request a copy of the personal data 18jll holds about you at any time.
Right to Rectification
Ask us to correct inaccurate or outdated personal information in your account.
Right to Erasure
Request deletion of your data where it is no longer needed, subject to legal retention requirements.
Right to Object
Object to the processing of your data for direct marketing or certain other purposes.
Right to Data Portability
Request your personal data in a structured, machine-readable format to transfer elsewhere.
Right to Restrict Processing
Ask 18jll to limit how your data is used while a dispute or review is in progress.
To exercise any of these rights, contact our Data Privacy Officer at support@18jll.com with the subject line "Data Privacy Request". We will respond within 15 business days as required by Philippine law. We may need to verify your identity before processing the request.
10. Minors
18jll is strictly for adults aged 21 and above. We do not knowingly collect personal data from anyone under 21 years of age. If we discover that a minor has created an account and provided personal data, we will immediately close the account, delete the associated data, and void any transactions linked to that account.
If you are a parent or guardian and believe that a minor in your care has registered on 18jll, please contact us immediately at support@18jll.com. We will act quickly to resolve the situation.
11. Changes to This Privacy Policy
18jll may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify registered players via email and display a prominent notice on the platform at least 7 days before the new policy takes effect.
The effective date at the top of this page will always reflect the most recent version. Your continued use of 18jll after an updated policy takes effect constitutes your acceptance of the changes. If you do not agree with any changes, you should stop using the platform and may request deletion of your account and data.
12. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or the way 18jll handles your personal data, please reach out to our Data Privacy Officer:
- Email: support@18jll.com (subject: "Data Privacy Request")
- Live Chat: Available in your 18jll account dashboard, 24 hours a day, 7 days a week
For questions about responsible gaming tools, visit our Responsible Gaming page. For account terms and betting rules, see our Terms and Conditions.
We aim to respond to all privacy-related enquiries within 15 business days. For urgent matters involving suspected account compromise or data breach, contact us via live chat for the fastest response.